Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1-3 business days. Most U.S. orders arrive within 5-11 business days after processing. European orders usually arrive within 7-20 business days.
Do you offer tracking?
Yes. When tracking is available, it will be sent to the email address used at checkout.
Can I return my order?
Eligible unused items can be returned within 30 days after delivery. Please review our Refund Policy for details.
Is checkout secure?
Yes. Nexa Living uses Shopify secure checkout and available payment providers to process payments safely.
How can I contact support?
Please use our Contact page and include your order number when asking about an existing order.