Refund policy

Return & Refund Policy

We offer a 30-day return window. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To start a return, please contact us through our Contact page. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Damages and issues
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Non-returnable items
For hygiene and safety reasons, used pet products may not be eligible for return. Gift cards and final-sale items are not returnable.

Exchanges
The fastest way to receive the item you want is to return the original item, once approved, and place a new order.

Refunds
Once we receive and inspect your return, we will let you know whether the refund was approved. If approved, the refund will be issued to your original payment method. Please allow your bank or credit card company additional time to process and post the refund.

European Union customers
If your order is shipped to the European Union, you may have additional cancellation rights under applicable consumer protection laws.